Return policy

Return window

Customers can raise a return or replacement request within 7 days from the date of delivery of the order. Requests raised after 7 days will not be accepted, except in rare cases of clear manufacturing defect, at our sole discretion.

Eligible reasons for return or replacement 

We accept returns or replacements only in the following cases:

• The book is received in damaged condition.
• The book has a printing defect (missing pages, upside-down printing, major alignment issues).
• The wrong book has been delivered (different title, wrong language, wrong quantity).
• The book does not match the details given on the product page (for example, wrong language, wrong age group, or wrong edition). 

In these cases, customer can request either a replacement of the same title or a refund, subject to our verification. 

Conditions of the book for return 

To be eligible for return or replacement:

• The book must be unused and in the same condition as received. 
• There should be no marks, writing, colouring, or highlighting done after delivery. 
• The book should be returned with all pages, inserts, and original packaging intact. 
• Customer must provide order details and proof of purchase (order ID, invoice, etc.). 

If the book shows signs of use beyond simple inspection, we may reject the return request. 

Non-returnable cases

We do not accept returns or replacements in the following cases:

• The customer or child has read the book and simply does not like the story or content.
• The book has been damaged after delivery due to mishandling or external causes. 
• Minor colour variation or normal printing differences that do not affect readability. 
• Books bought during special clearance sales where "No return" is clearly mentioned on the product page. 

How to raise a return or replacement request

To raise a request:

• Contact our customer support within 7 days of delivery by email or through account on the website. 
• Share order ID, contact details, and clear description of the issue. 
• Upload or share clear photos/videos of the book showing the damage, defect, or wrong item received. 

We will review the request and confirm whether the return or replacement is approved. 

Pickup and shipping of returns

To raise a request:

• For damaged/defective/wrong books, we will arrange pickup or share the return address, and cover the return shipping cost.
• For other approved cases, we may deduct the return shipping charge from the refund amount.
• Customer must pack the book properly and hand it over to the courier partner. 

We are not responsible for any damage caused during return transit due to poor packing. 

Refunds and timelines

Once we receive the returned book and it passes quality check:

• Prepaid orders: Refund will be made to the original payment method. 
• COD orders: Refund will be made via bank transfer / UPI. 

Refunds are usually processed within 3-7 business days after verification. Actual credit time may vary as per bank or payment gateway. 

Late delivery or wrong product listing

If the product is delivered very late compared to the promised timeline, or if the product does not match the details shown on the website, the customer can ask for a refund or replacement. We will review such cases and provide a suitable solution as per this policy and applicable consumer rules.

NEED HELP?

Contact us at publications.team@sonalika.com for questions related to refunds and returns.